We want to move even faster to create a world without carbon. We are calling our new direction Plan Zero.

Plan Zero is our response to the climate crisis, based on a thorough assessment of our own carbon footprint and the recognition that change starts at home. It sets out how we will start to transform our entire business in order to help drive progress toward zero carbon living.

Through Plan Zero, we commit to achieving net zero carbon emissions across our own operations by 2030. We will lead by example and, in so doing, hope to earn the respect and trust of our communities.

We will mobilise our customers to form a zero carbon community, helping them halve their total lifestyle carbon emissions and eliminate their household emissions completely by 2030. We will enable them all to be active participants in a newer, more resilient, flexible and intelligent grid and to play their part in transitioning to a zero carbon world.

Finally, we commit to tirelessly advocating for a transition to a zero carbon world that does not leave the poorest behind. We will work together with government, regulators, businesses and other organisations to ensure we are creating a fair new energy system where everyone in society shares in the benefits of our collective progress.

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