2020 has seen the UK’s smart meter rollout plagued with setbacks, yet again, jeopardising the UK’s net zero target in the process, while risking a deepening of the years, even decades, of consumer disillusionment and disengagement with the energy market.
For far too long, customers have been captive bill payers. Energy suppliers have a task on their hands to turn their monthly transactions with passive customers into personalised engagement with prosumers, to guide them in decarbonisation efforts. Realising the UK’s greener, smarter grid will require digital transformation across every aspect of the industry, from generation, to transmission, to distribution, to what customers see on their phones.
Smart meters act as the gateway, displaying complete visibility of energy usage in a way that makes sense for all users. As a first step, we must demonstrate to consumers the ease of optimising technology readily available to them – smart connected devices in their homes that take-in and store energy when it is cheapest for them and greenest for the grid.
2021 is the time for us – energy suppliers, flexibility aggregators, distribution network companies, regulatory bodies and the National Grid – to come together and remove barriers and create opportunities for the customer to become engaged and part of the energy transition. This starts with smart meters, visibility of the system, removing market barriers across the board and ensuring that customers get a seamless experience with fair bills.