Introduction

At Kaluza, delivering the expectations of our customers and people is at the core of our operations. Our customers expect products and services of a consistently high standard, that are delivered with the minimum possible impact to the environment. Our people expect to work in a way that prioritises their wellbeing; and supports them to protect the wellbeing of others as well as minimising environmental impact.

We focus on four core areas:

  • Safety – We prioritise  the safety of our employees, our customers and the people around us at all times; 
  • Quality – We continually track, review and improve the quality of the products and services we provide;
  • Environment – We minimise the impact our ways of working and use of resources have on the environment; 
  • Wellbeing – We create an environment that supports, develops and empowers our people.

This Statement outlines the Kaluza Field Services approach to these core areas and the associated commitments made by the Kaluza Leadership Team.  

Our approach to Safety

In Kaluza Field Services we believe that all harm is preventable and so our aim is one of zero harm; to our teams, our customers and everyone around us. To support this, the Kaluza Leadership Team works to empower our teams to deliver a safe operation by providing the knowledge, tools and support needed.  

As a minimum, this includes:

  • Providing full and regular training for all employees in all aspects of their safety and the safety of those around them
  • Ensuring continued investment in our people, tools, systems and processes 
  • Developing and implementing practical, simple policies designed to mitigate risk 
  • Ensuring everyone is aware of their responsibilities to keep themselves, each other and the people around them safe
  • Maintaining an environment of trust, openness and support

From working in a customers home, to driving on the roads, to selecting suppliers, we all play a key role in preventing harm. To demonstrate our dedication to operating safely, we commit to honouring 10 core principles:

  1. We operate safely or not at all
  2. We believe that all harm is preventable
  3. We care for each other, our customers and the environment around us; and understand the impact our actions have on ourselves and others
  4. We empower, educate and support each other to make the right decisions
  5. We are honest and transparent when discussing how to prevent harm 
  6. We take every opportunity to share, learn and improve from our experiences
  7. We personally challenge unsafe acts, situations or ways of working
  8. We follow all practices designed to prevent harm; at all times and in all environments
  9. We expect any company we work with to openly demonstrate the same level of commitment to operating without harm
  10. We understand that the way we feel can impact on the way we work; we prioritise our own wellbeing as well as the wellbeing of others

Our commitment and approach to safe practice applies equally to our partners, suppliers and contractors, from whom we expect the same approach, ethos and standards. We aim to develop open, collaborative and fair partnerships to ensure continued alignment to shared safety goals.

Kaluza Field Services complies with all applicable laws and regulation including the Health and Safety at Work Act 1974.

As part of a group of companies, Kaluza Field Services supports all OVO Group policies and ways of working.

Our approach to Quality 

In Kaluza Field Services we aim to deliver products and services that meet our customers’ needs. Core to achieving this is the ability to deliver consistent, controlled and purposeful outcomes; and to support this we have embedded quality management frameworks into our ways of working. 

The Kaluza Leadership Team works to empower our teams to deliver a safe operation by providing the knowledge, tools and support needed.  

As a minimum, this includes:

  • Ensuring continued investment in our people, tools, systems and processes 
  • Allocating the time and resource needed to develop, maintain and improve our quality management frameworks
  • Ensuring the right level of expertise is in place to deliver against the standards we set; as well as the standards and regulations that we are obliged to meet
  • Providing full and regular training for all employees in all aspects of quality management
  • Maintaining an environment of trust, openness and support

The delivery of consistent, high quality products and services is dependent on the ongoing support of the whole Kaluza Field Services Team; and we all commit to:

  • Creating, maintaining and delivering quality improvement plans across all teams
  • Following practices, systems, processes and ways of working designed to deliver consistent, high quality outcomes
  • Proactively monitoring and regularly reviewing our ways of working to seek out opportunities to improve 
  • Using all available sources of data, information and feedback to assess our performance levels and make data-driven decisions
  • Supporting and being guided by the experts within our teams who play a key role in managing our quality frameworks

Our commitment and approach to quality management applies equally to the partners, suppliers and contractors we use; from whom we expect the same approach, ethos and standards. We aim to develop open, collaborative and fair partnerships to ensure continued alignment to shared quality goals.

Our approach to the Environment

Driving the transition to a zero-carbon energy system is at the heart of what we do.  Kaluza Field Services Team plays a crucial role in its ways of working to protect the environment and reduce carbon emissions.  We are committed to initiatives that make efficient use of our environmental resources and to sharing best practices with our partners

As a minimum this includes:

  • Striving to measure, manage and minimise resource consumption and negative environmental impacts 
  • Complying with applicable environmental laws and regulations, applying more stringent criteria than those required by law when we believe this to be appropriate
  • Encouraging everyone in Kaluza Field Services to play a role in reducing our environmental impact 

To support this, the Kaluza Leadership Team commits to:

  • Embed environmental risks into our wider risk identification and mitigation process
  • Ensure that our people are aware of our policies and are motivated to apply them
  • Ensure that our people are given the necessary training and support in line with our aims
  • Implement a robust environmental management system covering the following areas:
    • Air emissions management – Identify, manage, reduce air emissions and greenhouse gas emissions from its operations
    • Resource consumption management – Identify, manage, reduce consumption of fossil fuels, water, hazardous substances, and natural resources through reduction, reuse, recycling, substitution, or other measures
    • Waste management – Identify, manage, reduce, and responsibly dispose of or recycle waste
  • Focus on increasing fleet efficiency and reducing emissions from the distribution of our products
  • Monitor our compliance with legislation and reviewing all failures in order to prevent recurrence

Our commitment and approach to reducing our impact on the environment applies equally to the partners, suppliers and contractors we use; from whom we expect the same approach, ethos and standards. We aim to develop open, collaborative and fair partnerships to ensure continued alignment to shared quality goals.

Our approach to Wellbeing 

In Kaluza Field Services we recognise that our people are our greatest asset and therefore we foster a culture where our people can thrive. Our wellbeing approach is all encompassing, considering physical and mental health, as well as taking into account the key elements which contribute to an engaging and successful career within Kaluza Field Services. 

To do this the Kaluza Leadership Team commits to ensuring that everyone has: 

  • Clarity over their role and how it contributes to the overall business’ goals
  • Autonomy and the space to be able to perform; as well as opportunities to collaborate and innovate 
  • Recognition for their contribution to our success
  • Support from their manager and their wider team
  • The opportunity to share their views on how we can continually improve our culture, environment and ways of working
  • The ability to thrive at Kaluza, without any form of discrimination

To deliver on our wellbeing commitments we continually assess and build on our wellbeing approach across several core areas, including;

  • Mental wellbeing – providing ongoing internal and external professional support, both proactively and reactively
  • Physical wellbeing –  providing access to a broad range of facilities to help our teams look after their physical health and fitness 
  • Work life balance – having flexible, practical policies that support our people in finding the balance that works for them
  • Learning and development – providing all employees with the support, time and expertise needed to continue their personal development
  • Communication – ensuring the right channels and forums are in place to allow information to openly flow through Kaluza Field Services
  • Reward – continuing to recognise, reward and incentivise great performance

When considering all aspects of wellbeing we recognise the diversity of our workforce and tailor our approach to each unique demographic and their day to day challenges. 

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