This is the cookie policy for which is operated by OVO Group Ltd.

It covers how cookies are used by OVO, OVO Energy, the OVO Foundation, and Kaluza, which are members of the OVO family.

You can also review our Privacy Notice.

What are cookies?

Cookies are small text files that are placed on your web browser, computer or mobile device when you visit any website. They’re used to make websites work and improve user experience.

You can visit the ICO website for more information on cookies and similar technologies.

How do we use cookies?

We use information supplied by cookies to help us:

  • Analyse your use of our websites to provide you with a more personalised online user experience.
  • Improve our website by displaying content that is most relevant to individual visitors.
  • Advertise OVO products on other websites, based on your visits to our sites.
  • Ensure you receive advertising from us that is relevant to you and your interests.
  • Remember certain personal preferences, such as your language setting and preferred configurations.

For instance, depending on your cookie choices, we may use information about your devices, your online interactions and you, to provide, analyse and improve our services. This may include personalising content or advertising for you, including email and direct mail.

Managing cookies

When you visit our websites, you’ll be presented with a cookie banner. It lets you choose whether to accept the use of cookies on our site or not. This will include a link to our cookie manager, where you can learn how we use them and choose to opt-in or opt-out of each cookie type. Our cookie manager will only remember your site preferences for the specific browser that you’re using at that time.

What type of cookies do we use?

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

OptanonAlertBoxClosed (First Party)

OptanonConsent (First Party)

_ga (First Party) – Google Universal Analytics

_gid (First Party) – Google Universal Analytics

IDE (Third Party)

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx (First Party) – Google Analytics

test_cookie (Third Party) –

VISITOR_INFO1_LIVE (Third Party) –

GPS (Third Party) –

YSC (Third Party) –

player (Third Party) – Vimeo

vuid – (Third Party) – Vimeo


Getting in touch with us

Our contact details

If you’ve got any questions about data protection, would like to submit a rights request or you’re not happy with how we’ve handled your data, please get in touch by emailing

When you send us your query, let us know if it’s a rights request as part of your message. This will help make sure it goes to the right place. Please include your name, account number, address, and if there’s any data you’re especially interested in if you can. This will make it easier for us to respond to you properly.

Data Protection Officer (DPO)

You can email our Data Protection Officer (DPO): You can also write to them:

OVO Energy
1 Rivergate
Temple Quay

Information Commissioner’s Office (ICO)

If you’re not happy with our reply to any complaint or you think our processing of your data doesn’t comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO). Just use these details:

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone number: 0303 123 1113
Visit ICO website.

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