Our Cookie Policy

Introduction

This Cookie Policy explains what cookies are and how Kaluza uses them on the website and through electronic communications. We encourage you to read this Cookie Policy in full so that you can understand what information we collect using cookies and how that information is used.

Where we refer to “Kaluza”, “we”, “us” or “our” in this cookie policy we mean Kaluza Limited, a company registered in England and Wales.

This cookie notice supplements other privacy notices and information we give you (and it might be supplemented by these too), but it doesn’t replace any of them.

By using the Kaluza website, you are agreeing that we can use cookies in accordance with this Cookie Policy. You can usually change the settings of your browser to modify the permissions you give to us and third parties for the storing of and gaining access to cookies on your device.

What are Cookies and Web beacons?

Cookies

A cookie is a small data file that a website can place on your computer’s hard drive where your internet browser files are kept. A cookie saves you the trouble of reentering certain information in some registration areas because cookies can be used to enable a site to “remember” information a visitor has previously inputted. A cookie also helps deliver content and features likely to be of interest to you, based on your previous activities on our site, and to track how sections of the website are used. Cookies can be placed on your computer both by us and by Third Parties, such as web analytic services and advertising network services. With most internet browsers or other software, you can change your browser settings to erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. Please check your browser instructions to learn more about these functions. If you reject cookies, functionality of the site may be limited, and you may not be able to take advantage of many of the site's features.

Web beacons

A web beacon (also known as an “action tag” or “invisible pixel”) is a tiny graphic on a web page or in an email message designed to track pages viewed or messages opened, and allows the collection of web log information. Web log information is gathered by the computer that hosts our website (called a "web server") when you visit our website. We may use web beacons to help determine which email messages sent by us were opened and whether a message was acted upon. Web beacons also help Kaluza analyze the effectiveness of websites by measuring the number of visitors to a site or how many visitors clicked on key elements of a site.

How do we use cookies?

We use information supplied by cookies to help us:

  • Analyse your use of our websites to provide you with a more personalised online user experience.
  • Improve our website by displaying content that is most relevant to individual visitors.
  • Advertise Kaluza products on other websites, based on your visits to our sites.
  • Ensure you receive advertising from us that is relevant to you and your interests.
  • Remember certain personal preferences, such as your language setting and preferred configurations.

For instance, depending on your cookie choices, we may use information about your devices, your online interactions and you, to provide, analyse and improve our services. This may include personalising content or advertising for you, including email and direct mail.

Managing cookies

Choices about Cookies:

  • A “Allow All” button allows you to consent to the use of all cookies used on the site.
  • A “Customize” button provides access to the consent management table, offering you the ability to manage your preferences according to the category of cookie purposes. This setting is done through switches. The switch for essential cookies is activated by default and cannot be deactivated.
  • A “Refuse” link allows you to oppose the use of all cookies used on the site (except for essential cookies exempt from consent). When the user chooses to click on the “Continue without accepting” link, this choice is interpreted as a refusal.

You can withdraw your consent to our use of cookies at any time. If you want to withdraw or modify your consent, you can usually use your browser to define the conditions of storing or gaining access to cookies and in particular to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the site and other parts of the site may also not work properly.

You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

What type of cookies do we use?

Cookies list

Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different from the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly necessary cookies

These cookies are essential to make our site work. They enable you to move around the site and use its features. Without these cookies, services that are necessary for you to be able to use our site such as accessing secure areas cannot be provided.

Name Supplier Purpose Retention Period
__hs_opt_out HubSpot Remembers that a visitor has opted out of cookies so the banner is not shown again. 6 months
__hs_do_not_track HubSpot Prevents the HubSpot tracking code from sending information to HubSpot. 6 months
__hs_initial_opt_in HubSpot Prevents the cookie banner from displaying repeatedly in strict mode. 7 days
__hs_cookie_cat_pref HubSpot Records which cookie categories a visitor has consented to. 6 months
__hs_gpc_banner_dismiss HubSpot Records dismissal of the Global Privacy Control banner. 180 days
__hs_notify_banner_dismiss HubSpot Records dismissal of a “Notify”-type consent banner. 180 days
hs_ab_test HubSpot Ensures a visitor consistently sees the same variation of an A/B test page. Session
__hsmem HubSpot Identifies logged-in membership users on HubSpot-hosted content. 7 days
hs-membership-csrf HubSpot Protects membership logins from forgery (CSRF protection). Session

Other Optional Cookies:

Performance cookies: These cookies collect information about how people are using our site, for example which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. All information these cookies collect is grouped together with information from other people’s use of our site on an anonymous basis. Overall, these cookies provide us with analytical information about how our site is performing and how we can improve it.

Targeted cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the information displayed on it more relevant to your interests.

Functional cookies- These cookies allow us to remember choices you make and tailor our site to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you’ve made to any parts of pages that you can customize.

Name Supplier Purpose Retention Period
__hstc Hubspot Primary visitor tracking cookie. Stores domain, unique ID, initial visit, last visit, current visit, and session number. 6 months
hubspotutk Hubspot Tracks a visitor’s identity and is sent with form submissions to deduplicate contacts. 6 months
__hssc Hubspot Tracks sessions and determines whether to increment the session number in __hstc. 30 minutes
__hssrc Hubspot Indicates whether the browser has been restarted; used to treat a visit as a new session if missing. Session

Getting in touch with us

If you’ve got any questions about data protection, would like to submit a rights request or you’re not happy with how we’ve handled your data, please get in touch by emailing dataprotection@kaluza.com.

When you send us your query, let us know if it’s a right request as part of your message. This will help make sure it goes to the right place. Please include your name, account number, address, and if there’s any data you’re especially interested in if you can. This will make it easier for us to respond to you properly.

If you have a complaint or concern, please contact us in the first instance so that we can try and resolve the issue.

Data Protection Officer (DPO)

You can email our Data Protection Officer (DPO): dataprotection@kaluza.com.

Your Data Protection Regulator

You also have the right to contact your local regulators with any complaints or concerns or seek a judicial remedy before a national court

Information Commissioner’s Office (ICO)

  • Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
  • Telephone number: 03031231113
  • Website: ico.org.uk

Comissão Nacional de Proteção de Dados (CNPD)

  • Address: Av. D. Carlos I, 134 – 1.º, 1200-651 Lisboa
  • Telephone Number: +351 21 392 84 00
  • Fax: +351 21 397 68 32
  • Email: geral@cnpd.pt
  • Website: www.cnpd.pt

Office of the Australian Information Commissioner (OAIC)

  • Address: GPO Box 5218, Sydney NSW 2001
  • Telephone Number: 1300 363 992
  • Fax: +61 2 9284 9666
  • Online: https://www.oaic.gov.au/about-us/contact-us
  • Website: https://www.oaic.gov.au/

Commission Nationale de l'Informatique et des Libertés (CNIL)

  • Address: 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07, France
  • Telephone Number: +33 (0)1 53 73 22 22
  • Fax: +33 (0)1 53 73 22 00
  • Online: Nous contacter | CNIL
  • Website: https://www.cnil.fr

Autorité de Protection des Données (APD)/ Gegevensbeschermingsautoriteit (GBA)

Changes

Information about the cookies used by us may be updated from time to time, so please check this Cookie Policy on a regular basis for any changes. New cookies may be added but the types of cookies used on our site will fall within one of the categories in the table above: strictly necessary; analytics; functionality; or targeting.

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