Our Cookie Policy
This is the cookie policy for www.kaluza.com which is operated by OVO Group Ltd.
It covers how cookies are used by OVO, OVO Energy, the OVO Foundation, and Kaluza, which are members of the OVO family.
You can also review our Privacy Notice.
What are cookies?
Cookies are small text files that are placed on your web browser, computer or mobile device when you visit any website. They’re used to make websites work and improve user experience.
You can visit the ICO website for more information on cookies and similar technologies.
How do we use cookies?
We use information supplied by cookies to help us:
- Analyse your use of our websites to provide you with a more personalised online user experience.
- Improve our website by displaying content that is most relevant to individual visitors.
- Advertise OVO products on other websites, based on your visits to our sites.
- Ensure you receive advertising from us that is relevant to you and your interests.
- Remember certain personal preferences, such as your language setting and preferred configurations.
For instance, depending on your cookie choices, we may use information about your devices, your online interactions and you, to provide, analyse and improve our services. This may include personalising content or advertising for you, including email and direct mail.
Managing cookies
When you visit our websites, you’ll be presented with a cookie banner. It lets you choose whether to accept the use of cookies on our site or not. This will include a link to our cookie manager, where you can learn how we use them and choose to opt-in or opt-out of each cookie type. Our cookie manager will only remember your site preferences for the specific browser that you’re using at that time.
What type of cookies do we use?
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
Strictly necessary cookies
We need these cookies for the website to function and they cannot be switched off in our systems. They are usually only set in response to website activity such as a request for services, setting your privacy preferences, logging in or filling in forms or to support affiliate tracking on our site. You can set your browser to block or alert you about these cookies, but then some parts of the site will not work. These cookies do not store any personally identifiable information.
OptanonAlertBoxClosed (First Party)
OptanonConsent (First Party)
Performance cookies
We use these cookies to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information they collect is aggregated and anonymous. We will not know when you have visited our site and will not be able to monitor its performance if you do not accept these cookies.
_ga (First Party) – Google Universal Analytics
_gid (First Party) – Google Universal Analytics
Targeted cookies
Our advertising partners may set these cookies through our site. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information and are based on uniquely identifying your browser and internet device. If you do not accept these cookies, you will experience less targeted advertising.
IDE (Third Party)
_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx (First Party) – Google Analytics
test_cookie (Third Party) – doubleclick.net
VISITOR_INFO1_LIVE (Third Party) – youtube.com
GPS (Third Party) – youtube.com
YSC (Third Party) – youtube.com
Functional cookies
We use these cookies to enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not accept these cookies then some or all of these services may not function properly.
player (Third Party) – Vimeo
vuid – (Third Party) – Vimeo
Getting in touch with us
Our contact details
If you’ve got any questions about data protection, would like to submit a rights request or you’re not happy with how we’ve handled your data, please get in touch by emailing hello@ovoenergy.com
When you send us your query, let us know if it’s a rights request as part of your message. This will help make sure it goes to the right place. Please include your name, account number, address, and if there’s any data you’re especially interested in if you can. This will make it easier for us to respond to you properly.
Data Protection Officer (DPO)
You can email our Data Protection Officer (DPO): dataprotection@ovoenergy.com. You can also write to them:
OVO Energy
1 Rivergate
Temple Quay
Bristol
BS1 6ED
Information Commissioner’s Office (ICO)
If you’re not happy with our reply to any complaint or you think our processing of your data doesn’t comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO). Just use these details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone number: 0303 123 1113
Visit ICO website.