Customer Care
Intelligent support that scales with you
Turn customer support into a competitive advantage. Kaluza’s Customer Care product combines intelligent automation with human expertise to deliver exceptional experiences whilst driving operational efficiency across every touchpoint.
Build tomorrow’s contact centre, today
Changing customer expectations putting your contact centres under pressure?
Keeping service quality up and costs down while dealing with complex billing queries and technical support requests is a tough balancing act, and one that energy providers can’t afford to get wrong.
Our intelligent customer care platform seamlessly integrates AI-powered automation with skilled human agents, providing 24/7 support capabilities that are built for the energy industry and deliver personalised customer experiences at scale.
Core capabilities
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Intelligent routing & automation
Smart query classification ensures customers reach the right solution quickly. Our AI engine handles routine enquiries instantly whilst escalating complex issues to specialist teams with full context.
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Omnichannel experience
Seamless support across phone, email, chat, and mobile app. Customers can switch channels without repeating information, whilst agents access unified conversation history.
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Proactive resolution
Issues solved before customers even notice them. Our predictive analytics monitor usage patterns, billing anomalies, and system performance to enable proactive outreach.
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Advanced analytics
Data-driven insights into support performance, customer satisfaction, and operational efficiency. Identify trends, optimise processes, and demonstrate ROI through comprehensive performance reporting.
Why choose Customer Care?
Human-centric automation
Technology adds to human expertise instead of replacing it, ensuring customers always receive the support they need.
Built-in energy expertise
Purpose-built for energy industry challenges, from tariff complexity to smart meter troubleshooting.
Scalable excellence
Intelligent automation that can handle volume spikes and seasonal variations without compromising on service quality.
Ready to transform your product offerings?
